BCLC in collaboration with our casino service providers submitted our heath and safety plans to re-open the B.C casino industry to WorkSafeBC and the Provincial Health Officer. When we have approval to re-open gambling facilities, we will do so with appropriate measures in place to support the health and wellbeing of our players, employees and communities.
For example, this may mean reconfiguring seating at slot machines and table games to ensure a two-metre distance between players to support physical-distancing at B.C. casinos. Physical barriers (such as plexi-glass) will be installed where this is not possible or where casino employees, such as dealers or cash-cage staff, must interact with players. Casino employees will monitor capacity to support physical distancing at all times.
- New Lotto Packages & Lotto Max Selection Slips Planogram. BCLC Prize Payout Closures Q&A. BCLC Prize Payout Closures.
- If you are looking to purchase your Lottery tickets, we encourage you to purchase your ticket at a local retailer. If you need us, you can call Customer Support at 1-877-706-6789. Thanks for your patience. BCLC.com Know your limit, play within it.
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Frequent hand sanitization will be recommended. In fact, BCLC and our casino service providers will provide free hand sanitizer to players and refill stations will be located throughout our facilities.
About LOTTO MAX results In order to ensure the accuracy of LOTTO MAX draw results across all regions in Canada, there may be a delay in reporting winning numbers for LOTTO MAX draws. BCLC will post these results with a full prize breakdown as soon as this information becomes available. Thank you for your patience.
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Ongoing sanitization of touch points and gambling equipment, such as chips, will occur. To minimize touch points, we are also planning that the types of table games offered will change to allow only games in which cards can be dealt face up, and that players will not be permitted to touch cards.
Casino staff will be required to complete detailed training about enhanced sanitation requirements and new physical-distancing protocols.
Lottery players now have an additional six months to claim prizes for tickets that have an expiry date between March 17, 2020 and Sept. 17, 2020.
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The expiry-date extension applies to all national lottery draw-based games: Lotto 6/49, Lotto Max and Daily Grand, and all B.C. draw-based lottery games: Keno, BC/49, BC50/50, Poker Lotto and Pacific Hold’Em Poker.
Players who purchase lottery tickets for draw-based games typically have up to one year from the date of the draw to claim their prize.
The six-month prize-claim extension also applies to all Scratch & Win tickets that have an expiry on the back of the ticket between March 17, 2020 and September 17, 2020.
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For draw-based and Scratch & Win lottery tickets whereby the expiry date does not fall within March 17, 2020 to September 17, 2020, the expiry date remains as 12 months from the date of the draw, or as indicated on the back of the ticket for Scratch & Win.
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BCLC and the other Canadian provincial lottery jurisdictions that comprise the Interprovincial Lottery Corporation have made these changes in recognition that physical-distancing requirements to help stop the spread of COVID-19 may affect the players’ ability to claim prizes.
During the COVID-19 pandemic, BCLC encourages players to put their health and safety first by following the Provincial Health Officer’s directions. Lottery tickets are conveniently available online at PlayNow.com or on the iOS version of the BCLC Lotto! app.
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For more information on prize-claim options visit: https://lotto.bclc.com/claim-a-prize.html or call BCLC Customer Support at: 1-866-815-0222.